Our policy on your privacy

At the Business Advice Agency, we understand that the details you provide us are private and personal. It's important that you feel secure whenever you deal with us. It's also important that you understand how we protect your privacy, as well as how, when and where we may use your details. The following is our commitment to you, on what our policies towards your privacy are. You can be confident in the fact that we abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act (Cth) 1988.

What do we mean by 'personal information'?

Personal information means any details or opinion about you, from which your identity is apparent or your identity can be uncovered. Further to the general Terms & Conditions of use for the Business Advice Agency website, the following apply.

What kind of personal information do we collect and hold?

We may collect and hold a range of personal information about you to provide you with our services, including:

Full Name

Proof of address

Phone numbers

Email addresses

Occupation

Beneficiary bank account details

Proof of ID (Australian Driving Licence or Australian Government-issued ID or International Passport)

How do we collect personal information?

We generally collect personal information directly from you. For example, personal information will be collected through our application processes, forms, and other interactions with you in the course of providing you with our products and services, including when you visit our website, use a mobile app from us, call us, or send us correspondence. We may also collect personal information about you from a third party, such as electronic verification services, referrers, and marketing agencies. If so, we will take reasonable steps to ensure that you are made aware of this Privacy Policy. We may also use third parties to analyse traffic at our website, which may involve the use of cookies. Information collected through such analysis is anonymous.

We will not collect sensitive information about you without your consent unless an exemption in the APPs applies. These exceptions include if the collection is required or authorised by law, or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct. If the personal information we request is not provided by you, we may not be able to provide you with the benefit of our services or meet your needs appropriately.

At the Business Advice Agency, we may use the Document Verification Service (DVS) to verify a customer’s identity by confirming that the details on their identity document match the government’s records. The DVS can also confirm that the details are still valid and not expired or cancelled. We do not give you the option of dealing with us anonymously, or under a pseudonym. This is because it is impractical, and, in some circumstances, illegal for the Business Advice Agency to deal with individuals who are not identified.

Why we collect your personal information:

The main reasons why we would collect personal information about you are:

- To ensure your security when visiting our website and to learn which areas of the site are of most interest to you (see the section 'cookies' below).

- To enable the Business Advice Agency (and related entiries) to send to you targeted and value-added products and services.

In both of these cases, we may use the information we gather to provide targeted, and value-added products and services to you through direct marketing. These direct marketing offers and promotions are designed to make your life easier, not harder. Even better, we hope that you will save money. So if you do not want to receive them, just let us know when we contact you.

How do we collect your personal information?

We will always aim to collect your personal information directly from you.

Why will we disclose information to another organisations?

At the Business Advice Agency we want to provide our customers with the very best products and services. At times, we may partner with another organisation to support the products and services we offer . In these situations, we will need to share the personal information you have given us. As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities.

Whom will we disclose information to?

Before we disclose any of your personal information to any other organisation, we will take reasonable steps to ensure that:

- The organisation has the same commitment as us to the protection of your personal information AND

- you have consented to us doing so.

By consent, we mean approval in writing, orally, or implied from your dealings with us which includes your acceptance of this the Business Advice Agency Privacy policy which is freely available and free to read on our website. NO information gathered by the business Advice Agency is disclosed to any person or business/company outside Australia without the Business Advice Agency providing you with an email information statement at least 2 business days prior to the information being disclosed.

How we keep your personal information accurate and up to date?

It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal details, so that we can update our records.

Access to your personal information

The information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. More detailed information may not be easy for us to access, and if necessary, a small fee may be charged for the costs of retrieving and supplying the details you want. This process may take up to 20 working days from your request. If you need to access your detailed information, just write to us at the following address:

The Privacy Officer

Business Advice Agency

7 / 3972 Pacific Highway, Loganholme QLD 4129

or email the Privacy Officer at

admin@businessadviceagency.com.au

How long do we keep personal information about you

By law, we are required to hold certain information about you, even after you are no longer a Business Advice Agency customer. However, after such time you can be assured we will destroy your personal information thoroughly and safely. We may also hold certain information about you if it is needed for a purpose which you are aware of or reasonably expect us to hold the information. When that information is no longer needed, it will be destroyed or permanently de-identified. Other information such as details held on the Business Advice Agency platform can also be removed at your request and usually become inactive when you have not used the platform for more than 12 months.

How safe and secure is the information we hold about you?

We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed or de-identified.

What are 'cookies' and how do they work?

Cookies are small data files that are downloaded from our web servers, and stored on your hard drive. A cookie is a string of letters and numbers that uniquely identify the computer you are using, and the customer number and access code you may have used to register at the site. Cookies are used on the Business Advice Agency web site. We track a visitor's journey through our site(s). This allows us to see at a glance which pages and information is of most interest to visitors. This type of cookie contains no personal information at all; simply a record of your journey through the particular site. Most browsers can be configured to refuse to accept cookies. You can also delete cookies from your hard drive. However, doing so may hinder your access to valuable areas of information within our site.

Direct marketing offers and information

The details you give us may be used to inform you about any special offers and free membership entitlements including registration on your behalf we think will be of interest to you, and to update you on new products and services offered by the Business Advice Agency. We may also send you details of offers, free memberships or services provided by our business partners, and related entities. You may at any time choose not to receive these communications. Doing so will not cost you anything, and we will aim to ensure you stop receiving any unwanted communications as soon as possible.

If you have a complaint

At the Business Advice Agency, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, just write to us at the following address:

The Privacy Officer

Business Advice Agency

7 / 3972 Pacific Highway, Loganholme QLD 4129

or email the Privacy Officer at:

admin@businessadvivceagency.com.au

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible.

More Information

You can request further information about the way we manage the personal information that we hold by writing to:

The Privacy Officer, Business Advice Agency

7 / 3972 Pacific Highway, Loganholme QLD 4129

or email the Privacy Officer at

admin@businessadviceagency.com.au